FCMB resolves network glitch, apologies to customers~NEWSEXTRA - News Extra Online



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Tuesday, 21 July 2020

FCMB resolves network glitch, apologies to customers~NEWSEXTRA

The annoying network glitch that had almost crippled the online channels of FCMB for days now has been resolved.
Announcing the good news to customers earlier on Tuesday, the bank in a text message thanked customers for their patience and apologized for every inconvenience suffered during the glitch.
The message reads: “Dear Customer, we are pleased to inform you that service is back on our channels. We sincerely apologise for every inconvenience and thank you for your patience.”

A staff of the bank who spoke to NEWSEXTRA on condition of anonymity confirmed that, “Our network is back online, it was resolved around midday or so and we have sent messages to our customers to apologize for the inconvenience.”

The staff who lamented the bad press the glitch generated pointed out that the issue was beyond control as network was unpredicted, “I don’t understand what journalism has become in Nigeria, there are so many positive stories about banks; what they are doing to empower people especially during this coronavirus pandemic but nobody is publicizing this instead they are focused on issues that can happen to anyone.

“While we sincerely apologize for this and are taking all the steps, withing our power, to ensure this doesn’t repeat itself, it would be good if we all show some patriotism by supporting what is ours.”   
NEWSEXTRA recalls that some customers of the bank had taken to the microblogging site, twitter to vent their displeasure over the network concerns which began last weekend.

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